Consumer Dispute Resolution

Welcome to our website. We value the satisfaction of our customers and are committed to providing high-quality products/services. However, we recognize that consumer disputes may arise occasionally. This document aims to inform you about the dispute resolution process and your rights as a consumer.

  1. Contact Us First

Before taking any legal action, we encourage consumers to contact us to resolve any issues or disputes. We are dedicated to finding fair and prompt solutions to ensure your satisfaction.

  1. Formal Complaint Procedure

If, after contacting us, the issue remains unresolved, you have the right to initiate a formal complaint procedure. To do so, please send a written complaint to info@alzira.pt, providing complete details of the dispute, including relevant dates, reservation information, and any previous communication.

  1. Response to Complaint

We commit to responding to your complaint within 5 working days of receipt. We will make every effort to resolve the dispute in a fair and transparent manner.

  1. Alternative Consumer Dispute Resolution (ADR) Entities

If we cannot resolve the dispute satisfactorily, you can turn to Alternative Dispute Resolution (ADR) entities. These independent entities will help mediate the dispute impartially. Information about ADR is available at [https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo.aspx].

  1. Online Dispute

For online disputes, you can also use the Platform of the National Center for Information and Arbitration of Consumer Conflicts. Access [https://www.cniacc.pt/pt/] for more information and to initiate the process.

  1. Applicable Legislation

This policy complies with current consumer laws. Any disputes that cannot be resolved through the previous steps will be subject to the exclusive jurisdiction of the competent courts of Albufeira.

We appreciate your preference and commit to treating all complaints with the utmost seriousness. We are here to ensure a positive experience for all our customers.